Delivery Cost and Time
Where Do We Ship From
Naledi Copenhagen ApS a Danish company, operating out of our two locations, one in Copenhagen and one in Vejle. Our warehouse is located in Vejle, Denmark. All orders are dispatched from our warehouse in Vejle, Denmark.
Naledi Copenhagen ships internationally and delivers orders to your address via economy courier. The rates depend on your location and will be calculated at checkout.
We offer free delivery on all orders in Denmark, except for Greenland and Faroe Islands. We also offer free shipping in EU on all orders, and internationally for all orders above 300 EUR.
Delivery in Denmark is offered to collection points (pakkeshop).
- Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
- Our delivery time starts from the moment an order is accepted and includes a 48 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 72 hours for shipments to be dispatched. Orders are normally dispatched from Denmark but may occasionally be dispatched from other locations.
- For products in stock, delivery time in Denmark is normally 1-2 days, and for international destinations normally 4-10 days, holidays and weekends excluded. Deliveries may take longer during the Christmas period. Delivery time for goods on Pre-Order is stated in each order.
- We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers. However, please note that Naledi Copenhagen is not responsible for delays due to customs or any other reasons, while your order is in transit.
Naledi Copenhagen insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Naledi Copenhagen and transfer of responsibility in the same way.
Taxes and Duties
Orders within EU do not incur any additional taxes or duties.
For all other countries outside the EU, including UK, you will be charged the respective amounts by the courier company at the time of customs clearance in your country.
Due to the Russian agression in Ukraine, we do not ship or sell any of our products to Russia, Belarus and Iran.